Digital Reach takes your privacy seriously. If we collect or use your data, it will be done in alignment with the parameters set out in this document. This policy document may change occasionally, so you are advised to check back here to read any updates.
The current version of this document became effective on 1/02/2021.
SCOPE OF THIS DOCUMENT
Personal information is information that identifies an individual person. Examples of personal information are: names, addresses, Email addresses and phone numbers.
WHO ARE WE?
The site is operated by Digital Reach and provides information relating to software products and digital cryptocurrency assets. Additionally, further third party suppliers may be used which operate on their own internet domains and with their own individual privacy policies.
You can contact the administrator of this Site using the following Email address: firstname.lastname@example.org.
HOW WE COLLECT INFORMATION FROM YOU
We acquire information about you when you use our website. For example, if you contact us via a contact form or sign up for Email newsletters, we will receive some details about you in order to provide the service that you have requested.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you contact us through the Site, we may collect certain information from you, including your name, email address, and phone number. We refer to this information as “Contact Details.”
If you create an account, we may store your name, address, Email and phone number, which will be used where needed to enable you to access features that you opt-in to.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
We will also store comments or reviews, if you choose to leave them.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use your contact details to communicate with you and when in line with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may use your information to:
Respond to your requests, including refunds and complaints.
Process payments and prevent fraud.
Comply with any legal obligations we have.
Improving our services.
Sending you marketing messages, if you choose to receive them.
Carry out any obligations that arise from any contracts entered into by you and us.
Seek your views or comments on the services we provide.
Notify you of changes to our services.
Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities and/or promotions of our associated companies goods and services.
Process a grant or job application.
WHO HAS ACCESS TO YOUR INFORMATION?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and send you mailings).
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver that service. Please be reassured that we will not release your information to third parties in order for them to use them for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law. For example, by a court order or for the purposes of prevention of fraud or other crime.
We use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
When you are using our secure store pages, your payments are processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions then please contact us at: email@example.com
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a 'Do Not Track' signal from your browser. You can enable the ‘Do Not Track’ option within the settings/preferences area of your web browser application.
You can choose whether or not you wish to receive information from us. If you do not wish to receive direct marketing communications from us, about our exciting products and services, then you can make your choice known by clicking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by Email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
You can change your marketing preferences at any time when contacting us by Email at: firstname.lastname@example.org.
Privacy Rights In the EU
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.
Access & Update Your Information
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by sending an Email to the administrator here and requesting the information held about you via the following address: email@example.com.
Right To Erasure
Visitors or users of the Site have the right to have all records of their personal data held by us deleted, where there is no legitimate reason for that business to retain it. This includes where the EU’s GDPR may be superseded by other laws governing the details obtained.
Contact us by Email to request erasure of any personal data held by us that may be being kept without any legitimate reason.
Security & Data/Privacy Protection
When you communicate with us via our website and with our website’s automated processes, all data transmission is encrypted using industry standard SSL protocols. All pages on the Site are encrypted by default, which is intended to ensure that the data remains completely private as it is communicated by your browsing device and our computer systems.
While we always maintain best practices for security, it is important to understand that no computer system is 100% secure, so while we strive to always protect your personal information, we cannot guarantee the security of any information that you transmit to us, and so you do so at your own risk.
Where you are given or create a password in order to access our services, you are responsible for keeping that password confidential.
We may analyse your personal information to create a proﬁle of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available.
Links To Other Websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and we recommend that you check the policy of that third-party site.
16 Years of Age or Younger
We strongly intend to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please ask for and receive your parent or guardian’s permission beforehand whenever you provide us with personal information.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our legal obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. When you contact us through the Site, we will maintain your Contact Details for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by Email at firstname.lastname@example.org.